Inclusive Outcomes is our new specialist practice for all things customer vulnerability at The Big Window. Senior Partner Lauren Peel talks about the importance of inclusion for customers, and the work we’re doing with organisations.

It was a pleasure to join the Scottish Financial Enterprise Summit for Vulnerability this week. On a sunny day in Edinburgh, our Senior Partner Lauren Peel and CEO Lisa Edgar both spoke on the importance of knowing consumers, measuring outcomes, and providing tools to help organisations understand their current performance.