Understanding the nature, scale and impacts of vulnerability within your target market takes curiosity, bravery and action - we're here to help

In this blog, we look at embedding the treatment of vulnerable customers into your culture to drive lasting change

On 11th December, the FCA released “Consumer Duty Board Reports: good practice and areas for improvement”. In this blog, Lauren Peel considers that this means for customer vulnerability teams.

This blog shares key takeaways from our customer vulnerability panel at the Market Research Society Financial Services Conference 2024.

In this blog, Senior Partner Lauren Peel talks about the difference between the characteristics of vulnerability, it's impacts, and what that means for disclosure.

Inclusive Outcomes is our new specialist practice for all things customer vulnerability at The Big Window. Senior Partner Lauren Peel talks about the importance of inclusion for customers, and the work we’re doing with organisations.

It was a pleasure to join the Scottish Financial Enterprise Summit for Vulnerability this week. On a sunny day in Edinburgh, our Senior Partner Lauren Peel and CEO Lisa Edgar both spoke on the importance of knowing consumers, measuring outcomes, and providing tools to help organisations understand their current performance.